Help with Harmwise Guardrail
This page is for the organisations and engineers who use Harmwise Guardrail. Signed-in customers can raise a request from the console, where it arrives with their organisation and plan attached.
If you are a member of the public and you are not safe
We are not a counselling or crisis service and cannot respond to individual situations here. If you are in danger now, call your local emergency number: 000 in Australia. In Australia, 1800RESPECT (1800 737 732) is available 24 hours a day for anyone affected by domestic, family or sexual violence.
Documentation
The quickstart, integration patterns, failure behaviour and API reference, with a live playground.
Developer guide →Service status
Current availability of the API, the grader, the console and the referral directory, with incident history.
Live health check →Developer plan
Documentation and the public issue tracker. Questions, bugs and false-positive reports are triaged weekly; disputed findings become regression tests.
Issue tracker →Growth and Enterprise
Growth: email, business hours, first response within one business day. Enterprise: 24/7 for s0-affecting incidents (1 hour), one business day otherwise, and a named contact.
Sign in to raise a request →Please never send us conversation content. To ask about a specific reply, give its record id from the console; that is all we need to find it.